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Terms and conditions

World Animal Protection site Terms and Conditions

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This website is owned, operated and maintained by World Animal Protection Limited (formerly WSPA Australia Limited) ABN 19 083 297 027 (“World Animal Protection”, “our”, “we” or “us”).

These Terms and Conditions apply to your use of the website at (Site). Please read these Terms and Conditions and our Privacy Policy available at carefully before accessing or using the information and services available through the Site. By accessing or using the information and services available through the Site you agree to be bound by these Terms and Conditions and our Privacy Policy available at

These Terms and Conditions may be modified from time to time and you should regularly review them. If we reasonably consider that an amendment to these terms and conditions will have a material detrimental effect on your rights and obligations, we will give you at least 30 days’ notice of the modification before it becomes effective. Your continued use of the Site constitutes your agreement to these Terms and Conditions and any modifications to them.

If you do not agree with these Terms and Conditions or Privacy Policy, do not use or access the Site or any information and services available through the Site.

1. Use and Eligibility

The Site is only intended for individuals who can form legally binding contracts. By using the Site you are representing and warranting that you are over 18 years of age and able to enter into contracts. Do not use the Site if you are under 18 years of age. While we require all our users to be at least 18 years of age, we are not responsible or liable for any misrepresentations regarding a user’s age or for the unauthorised use of the Site by a minor.

You agree to only use the Site in a way that complies with all applicable laws and regulations, that does not infringe our rights or other users’ rights, and that does not inhibit or restrict other users’ enjoyment of the Site.

Without limiting the above, you agree not to use the Site to:

(a) impersonate or otherwise misrepresent your identity or affiliation with any other person or entity;

(b) interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site;

(c) attempt to gain unauthorised access to the Site or computer systems or networks connected to the Site through any means;

(d) commit forgery (or attempted forgery);

(e) harass any individual or breach the Australian Privacy Principles as set out by the Privacy Act 1988 (Cth) as amended and updated from time to time;

(f) collect or store data about other users, including e-mail addresses;

(g) violate any applicable state, Commonwealth or international law, convention or regulation; or

(h) facilitate or encourage any violations of these Terms and Conditions.

2. Access

World Animal Protection reserves the right to deny you access to, or use of, all or part of the Site, without prior notice, if you engage in any conduct that World Animal Protection believes, in its reasonable discretion:

(a) violates any term or provision of these Terms and Conditions;

(b) violates the rights of World Animal Protection or third parties; or

(c) is otherwise inappropriate for continued access and use of the Site.  

You acknowledge that World Animal Protection has no obligation to monitor your access to or use of the Site, but has the right to do so for the purpose of operating the Site, or to ensure compliance with these Terms and Conditions, or to comply with any law or order of a court.

3. Prohibited Content and Activity

You must not place offending content, or permit other to place offending content, on the Site or any other website on which World Animal Protection or its related bodies corporate may choose to display content at their sole and absolute discretion (Related Site). World Animal Protection reserves the right to investigate and take appropriate legal action against any person who, in World Animal Protection's reasonable discretion, breaches the requirements of this clause by placing offending content on the Site. World Animal Protection may, without limitation, remove offending content from the Site or any Related Site.

Offending content includes, but is not limited to, content that is:

(a) offensive or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

(b) harasses or advocates harassment of another person;

(c) exploits people in a sexual or violent manner;

(d) contains nudity, violence, or offensive subject matter or contains a link to an adult website;

(e) solicits personal information from anyone under 18;

(f) publicly posts information that poses or creates a privacy or security risk to any person;

(g) constitutes or promotes information that is known to be false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

(h) constitutes or promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacturer-installed copy-protect devices, or providing pirated music or links to pirated music files;

(i) involves the transmission of 'junk mail', 'chain letters' or unsolicited mass mailing, instant messaging or 'spamming';

(j) contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page);

(k) furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying weapons, violating someone's privacy, or providing or creating computer viruses or other harmful code;

(l) solicits passwords or personal identifying information for commercial or unlawful purposes from other people;

(m) includes a photograph or video of any person without that person's consent;

(n) violates the privacy rights, publicity rights, copyrights, trademark rights, contract rights or any other rights of any other person; or

(o) promotes propaganda and/or symbols of organisations which are unconstitutional or illegal in Australia or any of its States or Territories.

We appreciate your help in keeping the Site a safe and enjoyable experience for all users. Please contact us if you have seen any content that you think breaches these Terms and Conditions at the address listed below.  

4. Links

Neither World Animal Protection nor its officers, directors, employees, agents, or related bodies corporate recommend or endorse the content or privacy practices of any third party sites which may be linked to or from the Site. Use of third party sites is governed by the terms and conditions provided by the supplier of third party services. You acknowledge that you enter any third party sites at your own risk and that World Animal Protection is not responsible for, and does not accept liability for any statements that are published or accessible through, third party sites.

You are welcome to link to this Site, provided that in doing so you do not breach these Terms and Conditions, use any trade marks featured without permission or link to this Site from a Site or in a manner which disparages the reputation of World Animal Protection or its related bodies corporate.

5. Intellectual Property Rights / Limited Licence to use the Site

The information, text, materials, graphics, logos, button icons, images, video and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of the Site and the like (Content) is protected by copyright, trade mark and other intellectual property laws. World Animal Protection and its affiliates, subsidiaries and/or licensors exclusively own all right, title and interest in and to the Site and all Content thereon or therein.

You must not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in, or accompanying, the Site. You agree that you will not:

(a) modify, reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used to provide the information or services on the Site without World Animal Protection’s explicit, prior written permission;

(b) use, display, mirror or frame the Site, or an individual element within the Site;

(c) use the intellectual property rights of World Animal Protection or any World Animal Protection licensor, to adapt, modify or create derivative works based on such intellectual property; or

(d) use or reproduce any World Animal Protection trademark, logo, or third party trademark or logo without the prior written express consent of the owner of such trademark or logo.

For the avoidance of doubt, World Animal Protection's logo and name are the property of World Animal Protection and/or its related bodies corporate and may not be used as part of your business or in connection with any goods and services without the prior written consent of World Animal Protection.

If you consider that any Content on the Site breaches your intellectual property rights please notify World Animal Protection. Notification and any action that World Animal Protection may take in response to the notification is not an admission that there has been a breach of intellectual property rights, or that World Animal Protection accepts any liability in relation to such a breach. World Animal Protection does not guarantee to take any action if notified under this clause.

6. Donations Made

The donor warrants that the donations that they are making to World Animal Protection are donations that they have the authority to make using either their own credit card or are using another credit card the use of which has been expressly granted to them for this purpose. The donor or the party making the donation warrants to World Animal Protection that they are making the donation in their own right or with full authority and continually indemnify World Animal Protection from all or any claims made by any persons claiming such transactions to be unauthorised. The donor further agrees to repay or pay on demand any amounts found to be unauthorised and will indemnify World Animal Protection against all losses of whatsoever kind in respect the disputed transaction including (but not limited to) the amount of the original donation, any fines, penalties, legal fees and any other costs or charges of whatsoever kind.

World Animal Protection will take all reasonable steps to ensure any personal information including credit card details provided through the donor's use of the Site are kept secure and confidential. Our Privacy Policy, which policy is available at, provides information about how we collect your personal information, what we do with it and how it is protected. 

What if I make a mistake when donating online?

If you make an error when entering the details of your donation, you have 30 days in which to notify World Animal Protection.

All requests for refunds must be made in writing using one of these methods:

To request a refund, you can

  • email us on,  
  • write to us at GPO Box 3294, Sydney NSW 2001,
  • phone us on 1300 139 772 or fax us on: (02) 9906 1166. 

Please include the transaction date, donation amount, your name, the tax invoice number and, if you are an existing supporter of World Animal Protection, your Supporter ID

What if I have a change of heart?

World Animal Protection will not automatically refund donations if you have changed your mind. For this reason, we ask that you make your choice to donate carefully. If you have had a change of heart regarding your support, please contact us as soon as possible.

7. Indemnity

You agree to indemnify, defend, and hold harmless World Animal Protection, and its officers, directors, shareholders, employees, consultants, licensors, suppliers, agents, and related bodies corporate from any and all third-party claims, liability, damages, and costs (including, but not limited to, reasonable lawyers' fees) arising from your use of the Site (including any third party claim, action, proceeding or suit arising out of or resulting from your use of the Site) or your failure to comply with these Terms and Conditions, or from your violation of any applicable law.

8. Disclaimer of Warranties and Limitation of Liability

To the maximum extent permitted by applicable law:

(a) this Site is provided by World Animal Protection on an "as is" basis without any express or implied warranty of any kind;

(b) the World Wide Web exists across open public networks that are neither secure nor private. Accordingly, you acknowledge and accept the risk that any communication to or from the Site may be intercepted, used or modified by third parties;

(c) World Animal Protection does not warrant that access to or use of this Site will be uninterrupted or error free or that the Site or any material on or accessible through the Site is free from errors or viruses, worms, trojan horses, time bomb, cancelbot or other harmful components;

(d) World Animal Protection does not warrant anything about the reliability, ownership, accuracy, completeness, timeliness, quality, physical state or suitability for a particular purpose of any Content, software, text, graphics, links, communications, or any other material provided on or accessible through the use of the Site;

(e) World Animal Protection may change any of the material on the Site at any time without notice;

(f) World Animal Protection makes no commitment to update any material on the Site;

(g) you are responsible for assessing the accuracy, reliability, suitability and accuracy of the material on or accessible through the Site;

(h) you accept all risks and responsibility for all loss, damage, costs and other consequences resulting from using the Site or the material on or accessible through the Site; and

(i) in no event will World Animal Protection be liable for any direct, special, indirect, incidental, consequential loss (including among other things loss of any data, revenue or profits), punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of access to, or use of this Site, or delay or inability to use this Site, or any information contained in this Site.

The exclusions set out above do not apply to any liability or losses which may not be lawfully excluded by applicable law. If any guarantee, condition, representation, warranty or term is implied or imposed by any applicable law (including the Australian Consumer Law) and cannot be excluded (a “Non-excludable Provision”), and World Animal Protection is able to limit your remedy for a breach of the Non-excludable Provision, then World Animal Protection’s liability for breach of the Non-excludable provision is limited exclusively to, at World Animal Protection’s option:

(a) in the case of services, the supply of the services again, or the payment of having the services resupplied;

(b) in the case of goods, the replacement or repair of the goods, the supply of equivalent goods, or the payment of the costs of replacing or repairing the goods or acquiring equivalent goods; and

(c) the refund of any donations made through the site.

9. Video and photo Consent

Consent to digitally publish your images, video and sound recordings where you have provided World Animal Protection with these.

  • I give consent for World Animal Protection and its nominated contractors or agents to use photographs and/or video/sound recordings of me, in which I may be included in whole or in part, as part of an advertising/promotional campaign for World Animal Protection and its services.
  • I acknowledge all copyright in the materials vested in World Animal Protection.
  • I understand that World Animal Protection may use the materials in any form for purposes including, but not limited to, direct marketing, advertising, general promotion as well as online, including social media, and printed materials for a period of two years starting from the submission of my content.
  • I consent to World Animal Protection using and publishing my name and the materials containing my image and/or voice in any of its publications (including written and multimedia reports, publications and newsletters) for distribution anywhere in Australia, or abroad, and on the World Animal Protection website.
  • I understand that World Animal Protection will retain this data securely for a period of two years, after which World Animal Protection may request consent to use the story for a further two years. World Animal Protection’s privacy policy can be found here.
  • I understand that information published on the internet is accessible to all users and World Animal Protection will not have any control over the subsequent use and disclosure of materials.
  • I acknowledge I am not entitled to remuneration, royalties or any other payment from World Animal Protection or its contractors or agents in respect of the use of any materials.
  • I understand that I have the right to withdraw my consent at any time. This can be done by contacting World Animal protection by calling 1300 139 772 (toll free), or +61 2 9902 8000 or email:
  • I confirm that I have read and understood the above statements, agree to the uses of data as set out above, and have obtained the explicit consent of any other people whose personal data will be included in the story. 

10. Assignment

These Terms and Conditions may not be dealt with in any way by you (whether by assignment or otherwise) without World Animal Protection's prior written consent. You agree that World Animal Protection may assign this agreement to a third party without notice.

11. Governing law

These Terms and Conditions are governed by and construed according to the law of the State of New South Wales, Australia and each party submits to the non-exclusive jurisdiction of the courts of that State.

12. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and World Animal Protection with respect to this Site, and the Terms and Conditions replace all prior or contemporaneous understandings or agreements, written or oral, regarding the Site.

13. Privacy

World Animal Protection may use any information you have provided in connection with our site in accordance with the terms of the World Animal Protection Privacy Policy available at World Animal Protection takes seriously its obligations to comply with applicable laws, including privacy and data protection laws. By accessing or using the Service, you consent to the collection, use and storage of your information as outlined in the Privacy Policy. Questions regarding privacy issues should be directed to the Privacy Officer.

14. General

World Animal Protection will not be liable by reason of the failure in the performance of obligations under the Terms and Conditions by reason of strikes, riots, fire, explosion, acts of God, governmental action, or any other cause which is beyond the reasonable control of World Animal Protection, including any form of technological failure or the actions of third parties.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible and will be deemed deleted to the extent that it is not enforceable, and the remaining provisions of the Terms and Conditions will remain in full force and effect.

The failure by World Animal Protection to insist upon or enforce strict performance of any of these Terms and Conditions will not be construed as a waiver of any right or remedy of World Animal Protection in respect of any existing or subsequent breach of these Terms and Conditions.

Thank you for your cooperation. Questions or comments regarding this Site should be directed by electronic mail to or via mail to World Animal Protection at:

Address:     World Animal Protection

                    GPO Box 3294

                    Sydney, NSW 2001