Below are some of the most frequently asked questions.
If you can't find the answer you are looking for, please contact our Supporter Care team:
- call 1300 139 772 (toll free), or +61 2 9902 8000
- or email: email@example.com
You can also write to us at:
World Animal Protection
GPO Box 3294
Sydney, NSW 2001
As a global animal welfare organisation we work both locally and around the world to end animal suffering.
We lobby governments to create sustainable change for animals. World Animal Protection is not affiliated or aligned to any particular political party or government.
We protect the world’s animals. We always have done, and we always will. But every day, in every country, millions of animals are suffering. And the more people who know about us, the more animals we can reach.
That’s why we need our name to evolve. That’s why we need a name that is clearer, more distinct and more memorable. That’s why we are now World Animal Protection. Read more here.
Yes, you can change your donation amount by contacting our Supporter Care Team.
Yes, we can put your donations on a temporary skip donations up to 3 months. Please contact our Supporter Care Team to pause your donation.
If you would like to cancel your donation, please contact our Supporter Care Team. Did you know you can also lower your donation amount or place your donation on a temporary hold? Talk to the team about an option that works best for you.
Please note that cancellations may take up to 7 days to action, and that further debit(s) may be incurred during this period.
If you have just signed up with a fundraiser on the street or in a shopping centre, your details may still be being processed by our fundraising agency. Please contact our Supporter Care Team to cancel your donation.
Monthly donations are on the 18th of each month for direct debits and the 20th of each month for credit cards, or the following business day if it falls on a weekend/public holiday.
As PayPal is a user-controlled system, all amendments to your donation can only be processed by the PayPal account holder. World Animal Protection cannot make any cancellations or changes to PayPal gifts. Please access your PayPal account to process any changes.
- By phone: to make a credit card donation by phone, please call 1300 139 772 (8am to 5pm, Mon-Fri)
- By mail: download our donation form and send with your cheque or credit card details to World animal Protection, GPO Box 3294, Sydney, NSW, 2001
- Simply visit worldanimalprotection.org.au/shop where you’ll find a variety of ways to give gifts to family and friends while protecting vulnerable animals around the world.
Yes, you can. You’ll need to include your name or supporter number in the description, then contact us with your name, address and donation amount so we can identify and receipt your gift.
If you’d like to give in this way, you can send your gift to the following account:
Account Name: World Animal Protection
ACC: 120 650 489
Swift Code: SGBLAU2S
The CSC is a 3 or 4 digit number that is not part of the credit card number. It's an additional security code that indicates the card is in your possession.
The number is usually printed on the back of Visa and MasterCard, or on the front of American Express.
If your donation was once-off, please get in touch with our Supporter Care team and we will send a receipt out to you right away. If you’re a monthly donor, you will receive an annual receipt for the tax year ending 30th June in July.
Yes, we can issue duplicate receipts. Contact our Supporter Care team to have one sent to you.
If you contribute through Workplace Giving from your pre-tax income, you have already received the tax deduction and don’t need your receipt for tax purposes.
Updating my details
Get in touch with our Supporter Care team and let us know your name, previous address and new address.
If you have a new credit card number or if you just need to update the expiry date on your card, please call us and we’ll update your payment details.
Get in touch with our Supporter Care team and they will remove you from our mailing list.
We undertake direct marketing activities to find new donors to help support our work. You might have recently completed an online survey or signed a petition or pledge, expressing interest in the work we do. If you’d like to stop receiving marketing from us, please contact our Supporter Care team.
We’re sorry that you’re not happy with the service you’ve received. Supporter satisfaction is very important to World Animal Protection. Effectively managing complaints is a key component of building and managing trust with supporters, who’s dedication makes our work possible.
To make a complaint please contact us on firstname.lastname@example.org or call our dedicated Supporter Care team on 1300 139 772.